Shipping and Refund

Thank you for shopping with Ecxecare. We’re committed to delivering your order safely and promptly. Please review our shipping and refund policies below.

📦 Shipping Policy

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

  • Metro Manila: 2–4 business days

  • Provincial Areas: 3–7 business days

  • Remote Areas: May take longer depending on courier service

🚚 You will receive a tracking number once your order has been shipped.

Shipping Fees

  • Flat shipping rates may apply depending on your location.

  • Free shipping may be offered during promotions.

Couriers

We use trusted courier partners such as J&T Express, LBC, or other regional services depending on your area.

🔁 Refund & Return Policy

Due to the nature of our skincare products, we prioritize hygiene and customer safety. Please read our policy carefully:

❌ No Returns on Used Products

  • We do not accept returns of opened, used, or tampered products due to hygiene concerns.

✅ Eligible for Replacement or Refund if:

  • You received the wrong item

  • Your item is damaged upon arrival

  • The product is defective

Please report any issue within 3 days of receiving your order.
Send us a message with clear photos of the product and packaging at [your email/contact info].

💸 Refund Process

  • Once your claim is approved, we will offer:

    • A replacement

    • Or a refund (via your original payment method)

Refunds may take 5–10 business days to reflect depending on your bank or provider.

📩 Need Help?

We’re here to assist you!

📞 Call/Text: +63 920 256 4254
Location: Bonifacio Global City, Makati, Philippines

Ecxecare – Comfort in Every Drop.
Your satisfaction is our priority.