Terms of Services

Welcome to Ecxecare! These Terms and Conditions (“Terms”) govern your access to and use of our website and online store. By using our services and purchasing our products, you agree to comply with and be bound by the following terms.

1. General Information

Ecxecare is a skincare brand offering topical products designed to help with eczema, psoriasis, and sensitive skin. We operate an online store accessible at [yourdomain.com].

All references to “we”, “us”, and “our” refer to Ecxecare. References to “you” or “customer” refer to users and buyers of our website and products.

2. Products and Usage

  • Our products are intended for external use only.

  • While our products are formulated with gentle, skin-friendly ingredients, results may vary per individual.

  • Always conduct a patch test before full use, especially if you have sensitive skin.

  • Ecxecare is not a substitute for medical treatment. For severe skin conditions, please consult with a healthcare professional.

3. Orders and Payment

  • All prices are in Philippine Peso (₱) and inclusive of applicable taxes.

  • Orders are processed upon successful payment via our accepted methods (COD, GCash, bank transfer, credit/debit card, etc.).

  • We reserve the right to cancel or refuse any order at our discretion (e.g., for suspected fraud or incorrect pricing).

4. Shipping and Delivery

  • Orders are typically processed within 1–2 business days.

  • Delivery times may vary based on location and courier availability.

  • We are not liable for delays caused by third-party couriers.

5. Returns and Refunds

  • Due to hygiene and safety concerns, we do not accept returns of opened or used products.

  • If your item arrived damaged, defective, or incorrect, please contact us within 3 days of receiving the order at [your email/contact info].

  • Refunds or replacements will be issued at our discretion after reviewing your case.

6. Intellectual Property

All content on the Ecxecare website—logos, product descriptions, images, graphics, and branding—is the intellectual property of Ecxecare. You may not copy, reproduce, or use our materials without written permission.

7. Privacy

We value your privacy. Personal information collected through this site is used only for order processing, customer service, and marketing (if opted-in). For more, see our Privacy Policy.

8. Limitation of Liability

Ecxecare shall not be liable for any indirect, incidental, or consequential damages resulting from product use or website access. You agree to use our products at your own discretion and risk.

9. Changes to Terms

We may update these Terms at any time without prior notice. It is your responsibility to check this page periodically. Continued use of our website and products indicates your acceptance of any changes.

10. Contact Us

For questions or concerns, you may reach us at:

📞 Phone: +63 920 256 4254
📍 Location: Bonifacio Global City, Makati, Philippines

Thank you for trusting Ecxecare.
Your skin’s comfort is our commitment.